General Terms and Conditions of Sale
The online sales website mon-quad-electrique.com is fully owned by the company AUX LOISIRS ELECTRIQUES SAS, a company with a share capital of €300,000, whose registered office is located at 13, Avenue Morane Saulnier – 78140 VÉLIZY VILLACOUBLAY – FRANCE.
AUX LOISIRS ELECTRIQUES SAS is registered with the Versailles Trade and Companies Register under number 814 399 515.
It is represented by Ms. Sophie SAGUEZ, acting as President of AUX LOISIRS ELECTRIQUES SAS.
Any reproduction, in whole or in part, is subject to prior written authorization from AUX LOISIRS ELECTRIQUES SAS.
You may contact the sales department by calling 01 84 73 02 22 (standard call rate) Monday to Friday from 9:00 a.m. to 12:30 p.m., then 2:00 p.m. to 5:30 p.m.; or by using the “Contact” section of the website at any time.
ARTICLE 1 – Acceptance of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale apply to all orders placed on the website mon-quad-electrique.com.
The customer acknowledges having read and accepted these General Terms and Conditions of Sale by clicking the checkbox “I have read and accept the General Terms and Conditions of Sale without reservation.” prior to confirming payment of their order.
ARTICLE 2 – Products & Services (The Offer)
The company offers products that are available in its warehouses.
It also provides customers with various products and services, including delivery and/or assembly. The company has made every effort to inform its customers by including a detailed description and helpful guidance on each product page.
Similarly, it provides as many photos as possible on each product page so that customers can view the item from multiple angles. These photos, although detailed, are for illustrative purposes only and are not contractually binding.
Whenever possible, a video has been created to demonstrate the product in standard use, allowing customers to better understand its operation and size.
Despite the company’s diligence, if an error is found in a product description, the company will make every effort to correct it as quickly as possible. However, the company cannot be held liable under any circumstances.
ARTICLE 3 – Order Validation
Orders placed on the website mon-quad-electrique.com constitute a firm and final commitment from the moment payment is made.
To place an order, the customer must first create a customer account.
Orders are confirmed by an automatic confirmation email sent by the website (within one hour of the order), summarizing the main details of the purchase. However, this email may be blocked by your spam folder or email filter.
If you have not received or located your order confirmation email, please contact the sales department (at 01 84 73 02 22 or via the “Contact” section of the website), and a copy will be sent to you.
The company reserves the right to cancel any order from a customer with whom there is an unresolved dispute regarding payment of a previous order.
The information provided by the customer at the time of ordering is binding. In particular, any error in the delivery address that prevents successful delivery shall not be attributed to the supplier. Additional costs incurred for re-delivery or address correction may be charged to the customer.
You are welcome to contact the sales department at any time with any questions regarding your order. The sales team is available through the following channels:
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The online or offline chat service, where you can leave a message
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By phone: 01 84 73 02 22 (standard rate), Monday to Friday from 9:00 a.m. to 12:30 p.m. and 2:00 p.m. to 5:30 p.m.
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Via the “Contact” section of the website
ARTICLE 4 – Prices
All prices displayed on the website are shown in euros (€), inclusive of all taxes (TTC), including French VAT at 20%.
Prices listed on product pages do not include shipping fees.
To view standard delivery charges (for mainland France, excluding Corsica), simply add the desired product to your cart. The cart will then display the applicable shipping costs.
For delivery outside France or to Corsica, please provide your shipping address so we can calculate the appropriate fees.
For any specific delivery requests, feel free to contact our sales department
ARTICLE 5 – Payment Security
The website mon-quad-electrique.com offers several secure payment options:
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Credit Card Payment: Fully secured via 3D Secure technology, which requires a verification code sent by your bank to your mobile phone to confirm the transaction. Your card details are entered directly on the bank’s secure platform and are never accessible to the company AUX LOISIRS ELECTRIQUES.
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Bank Transfer: This method is handled outside the website. You will receive the company’s bank details (RIB) and can initiate the transfer through your bank. Be sure to include your order number (as issued by the website) in the transfer description.
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Cheque Payment: If you choose to pay by cheque, your order will be shipped at least 15 business days (Monday to Saturday) after the cheque has been cleared. This delay is necessary due to past issues with unpaid cheques.
All payment methods are designed to ensure maximum security and transparency. For any specific questions or assistance, customers are encouraged to contact the sales department.
ARTICLE 6 – Delivery
As a general rule, orders placed before 11:00 a.m. (Monday to Friday) are shipped the same day. Orders placed after this time are shipped on the next business day (Monday to Friday).
Deliveries are handled by two main carriers:
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DPD France: Responsible for spare parts and smaller parcels (up to approx. 30 kg). DPD delivers Monday to Friday, without appointment, within 24 to 72 hours (typically within 24 hours).
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DB Schenker: Handles larger parcels (over 30 kg). Delivery takes 3 to 5 days, and DB Schenker contacts the customer in advance to schedule a delivery date (Monday to Friday).
Occasionally, other carriers may be used (GLS, Chronopost, La Poste, etc.) solely to optimize delivery.
Upon delivery, it is essential to ALWAYS CHECK the condition of your order BEFORE signing the delivery slip.
Customers must open the package and inspect the contents. If any damage or irregularity is observed, they should note specific reservations on the delivery slip—or refuse the package if the product appears severely damaged.
Whether the package is accepted or refused, the customer must confirm these reservations by registered mail with acknowledgment of receipt to the carrier within 48 business hours (Monday to Saturday) following delivery.
For assistance, customers are encouraged to contact the sales department of mon-quad-electrique.com.
ARTICLE 7 – Product Returns
If you wish to return a product because it does not meet your expectations or you have simply changed your mind, you must first contact the sales department of mon-quad-electrique.com.
Return shipping is at your own expense and risk. We will refund the product upon receipt, provided that it is returned in the same condition as delivered (new and unassembled for items that require assembly).
⚠️ Please note that we do not accept returns for certain products, especially controllers and control units, as we are unable to verify whether they have been installed or damaged by the customer. To avoid restocking potentially faulty items, we choose to refuse returns for this type of product.
If the product is returned damaged, we will issue a damage report so that you may file a claim with the carrier’s insurance. In this case, we will not be responsible for refunding the product.
ARTICLE 8 – Right of Withdrawal
You have 14 calendar days from the date of receipt of your order to submit a withdrawal request using the appropriate form.
For rideable vehicles, any assembly or use (even a brief test) voids the product’s “new and unused” status. The right of withdrawal no longer applies if this condition is not met.
Certain electronic components (such as controllers and throttle grips) are excluded from the right of withdrawal, as it is impossible to verify whether they have been used or damaged in a way that is not immediately visible.
Inner tubes are also excluded, as they may have been punctured in a way that renders them unusable.
The spirit of the right of withdrawal requires certainty that the returned item can be resold as-is to another customer without any need for repair or refurbishment.
Once your withdrawal request has been acknowledged, items must be returned to the address provided by the company, at your expense, in their original and complete packaging (including all accessories, manuals, etc.). The product must not have been used or assembled and must arrive in original condition.
In accordance with Article L.121-21-3 of the French Consumer Code, you are responsible for the direct costs of returning the goods.
For heavy or bulky items shipped via freight, return costs may be approximately double the original shipping fees, depending on the carrier.
Items delivered on pallets must be returned secured and protected on a pallet to ensure safe transport.
It is strongly recommended to take out ad valorem insurance with your chosen carrier. Otherwise, legal compensation is capped at €23 per kilogram, not exceeding the original value of the goods.
Smaller items may be returned via postal services (e.g. Colissimo, Chronopost) with proof of delivery, provided they meet postal size and weight limits.
If the right of withdrawal is exercised, AUX LOISIRS ELECTRIQUES SAS is required to refund all amounts paid (including outbound shipping fees) within 30 days of the withdrawal date, provided the product has been received and inspected.
ARTICLE 9 – Warranty
All products sold by mon-quad-electrique.com benefit from the 2-year legal warranty against manufacturing defects, in accordance with French consumer law.
However, this legal warranty does not cover normal wear and tear of the vehicle. To complement this, mon-quad-electrique.com offers a commercial warranty of:
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6 months for parts
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3 months for batteries
This commercial warranty does not replace your 14-day right of withdrawal upon receipt of your order. For more details, please refer to Article 8 of these Terms and Conditions.
⚙️ Legal Warranty
The legal warranty covers manufacturing defects only. To qualify, the defect must have existed prior to delivery. A defect present at the time of delivery will typically be noticeable within the first few uses of the product.
Normal wear, misuse, or improper handling are excluded from this warranty.
🔧 Commercial Parts Warranty – How It Works
Given the size of our products and the fact that our customers are located throughout France, we offer a parts-based warranty. Most replacements can be carried out by the customer.
In case of malfunction:
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Contact our technical support
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📞 Phone: 01 84 73 07 80 (non-premium rate)
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🕘 Monday to Friday: 08:00–12:30 and 14:00–16:30
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🌐 Website: “Contact” section
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Provide your order details
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Name used for the purchase
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Order number or invoice number
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Describe the issue
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Our technician will ask questions and guide you through tests to diagnose the problem.
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Receive replacement parts
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Once diagnosed, we’ll ship the necessary part(s), usually same-day, with delivery in 1–3 business days.
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Instructions for replacement will be provided if needed.
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ARTICLE 10 – After-Sales Service
Because our products are designed for frequent use, you may occasionally require after-sales support. Our team is here to assist you.
Most spare parts are available in stock at our facility in Vélizy Villacoublay, near Paris. If needed, we can help you confirm a diagnosis and identify the parts required to restore your product to working condition.
Orders placed before 12:00 PM are shipped the same day, and our technician is available to guide you through the replacement process.
Spare parts are typically shipped via DPD France and delivered with signature confirmation, ensuring fast and secure delivery within 24 to 72 hours (Monday to Friday).
ARTICLE 11 – Retention of Title Clause
All products remain the property of AUX LOISIRS ELECTRIQUES SAS until full payment of the purchase price has been received.
However, the risk of loss or damage is transferred to the customer upon delivery.
ARTICLE 12 – Complaints
If necessary, the customer may choose to submit a complaint. We invite them to do so:
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📞 By phone: 01 84 73 02 22 (non-premium rate) Monday to Friday: 09:00–12:30 and 14:00–17:30
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🌐 Via the “Contact” section on our website
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✉️ By post to the following address: AUX LOISIRS ELECTRIQUES SAS – VELIZY ESPACE – Le Blériot Building 13, avenue Morane Saulnier 78140 VÉLIZY-VILLACOUBLAY France
Our team will review the complaint and respond as promptly as possible. Additional information may be requested to ensure proper handling.
ARTICLE 13 – Intellectual Property Rights
All content published on the website , including but not limited to texts, images, logos, trademarks, product designs, and technical documentation, is protected under intellectual property law.
These elements are the exclusive property of AUX LOISIRS ELECTRIQUES SAS or its partners, and may not be reproduced, used, or exploited in any form without prior written authorization.
Any unauthorized use, reproduction, or distribution of this content constitutes an infringement and may result in legal action, in accordance with the provisions of the French Intellectual Property Code.
Ownership of the physical product does not confer any rights to the associated intellectual property. Customers may not reproduce, modify, or distribute any part of the product or its documentation for commercial or non-commercial purposes.
ARTICLE 14 – Force Majeure
The performance of obligations by AUX LOISIRS ELECTRIQUES SAS under these Terms and Conditions shall be suspended in the event of a fortuitous event or force majeure that prevents their execution.
In such cases, the Seller will inform the Customer of the occurrence of the event as soon as possible.
ARTICLE 15 – Nullity and Amendment of the Contract
If any provision of this contract is declared null and void, such nullity shall not affect the validity of the other provisions, which shall remain in force between the parties.
Any amendment to the contract shall be valid only upon written agreement.
ARTICLE 16 – Personal Data Protection
In accordance with the French Data Protection Act of January 6, 1978 (Article 34), the Customer has the right to query, access, modify, object to, and rectify personal data concerning them.
To exercise these rights, the Customer may:
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🌐 Contact us online via the “Contact” section of the website
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✉️ Send a written request to: AUX LOISIRS ELECTRIQUES SAS – Velizy Espace – Le Blériot Building 13, avenue Morane Saulnier 78140 VÉLIZY-VILLACOUBLAY France
In accordance with applicable regulations, the request must:
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Be signed
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Include a copy of an identity document bearing the customer’s signature
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Indicate the address to which the response should be sent
A response will be provided within 2 months of receiving the request.
By accepting these Terms and Conditions of Sale, the Customer consents.
ARTICLE 17 – Liability and Dispute Resolution
AUX LOISIRS ELECTRIQUES SAS shall not be held liable for any damages resulting from use of the internet, including but not limited to service interruptions, computer viruses, malware, or spam.
In the event of any dispute, the parties shall first seek an amicable resolution. If no agreement is reached, legal action may be brought before the competent court, either at the plaintiff’s place of residence or the place of delivery of the goods.
All clauses contained in these General Terms and Conditions of Sale, as well as all purchase and sale operations referred to herein, shall be governed by French law.
ARTICLE 18 – Legal References
The following legal texts are relevant to the interpretation and enforcement of these General Terms and Conditions of Sale:
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Articles L.133-3 and L.211-4 to L.211-12 of the French Consumer Code – covering legal warranties of conformity and consumer rights
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Articles 1641 to 1649 of the French Civil Code – governing the warranty against hidden defects
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Law No. 2014-344 of March 17, 2014 (Article 14) – strengthening consumer rights and requiring transparency in warranty information
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Order of December 18, 2014 – specifying the mandatory warranty disclosures in General Terms and Conditions of Sale
All applicable legal texts may be consulted on the official website: http://www.legifrance.gouv.fr
